In selected circumstances, telephone consultations are available for existing patients of the practice. This will be at the discretion of your doctor, primarily for regular patients who have recently been seen for a face to face consultation, or patients with extenuating circumstances. We are unable to provide an appointment time for the call from your GP but may be able to give an approximate time frame.
Although we are predominantly booking face to face consultations, this will depend on current Covid-19 contact tracing in the local community. Telephone consultations may be encouraged to assist with SA Health directives.
Telephone consultations are charged per our standard schedule of fees, consistent with a face to face consultation.
Your doctor will require an appointment to discuss your medical concerns, including results. There may occasions where you need to contact your doctor by phone; this would be at the doctor’s discretion and would often be at the end of the day. Please summarise to reception staff if it is urgent so they can assist you appropriately.
A non-attendance fee, in line with our standard consultation fee plus GST, will apply if you do not arrive for your appointment, or give less than one hour’s notice to cancel. No further appointments will be made until this fee is paid. Appointments are often in high demand and may be sorely needed elsewhere. Please remember to cancel your appointment if it is no longer required.
You will be required to make an appointment with your doctor to obtain a repeat prescription. Doctors have a duty of care towards their patients and, even though your prescription may be a regular medication, your doctor needs to ascertain that nothing has changed with your health prior to re-prescribing your medication. There may be certain circumstances where your doctor agrees to write a script without seeing you, however a $25.00 administration fee will apply.
You will need to make an appointment with your doctor to obtain a referral before seeing your specialist; referrals cannot be backdated. Referrals ensure your specialist is provided with up to date information, enabling them to provide appropriate care. At times, depending upon circumstances, it may be possible or necessary for your doctor to write a repeat referral without seeing you. In these cases, you will be charged a $25.00 administration fee.
An appointment is required for your doctor to discuss any investigations (pathology, radiology) with you. There may be occasions, however, where it is appropriate for these to be discussed via telephone. If you need to see the doctor for your results, we will arrange an appointment whilst you are in the surgery or, alternatively, telephone you to arrange an appointment upon your doctor’s request.
SMS Appointment reminders
SMS appointment reminders are offered to all patients in order to confirm the date and time of your appointment. Patient consent is required to provide SMS reminders. The reminder is sent via HotDoc with an option to cancel the appointment if it is no longer required. Please remember, the majority of SMS reminders are successfully delivered but if not, it remains your responsibility to attend your appointment. Non-attendance fees do apply.
Recalls and reminders
Our practice actively promotes preventive health for our patients. Doctors send out recalls and reminders to their patients via a letter or an SMS message via HotDoc. The SMS contains a link to access your reminder letter on your smartphone. Reminders are generated for cervical screening, care plans, aged health assessments, etc.
Transfer of medical records
If you are intending to see one of our GPs as your regular doctor, a patient health summary can be requested from your previous surgery to assist with handover of your care. Please speak to our reception staff to arrange this for you.
Moana Medical Centre does not communicate electronically (email) with patients regarding clinical care, or third parties involving patient information. We do not consider this to be a secure method of communication, and we encourage you to make an appointment, or telephone reception staff to assist with your needs.