Moana Medical Centre is proud of the high standard of service that we provide to individuals and families in our community.
We value your feedback and have created a patient feedback form for you to complete if there is any issue that you would like to inform us of; similarly, we also value and welcome positive feedback. We view feedback as an important tool which assists us in providing better service to our patients.
We welcome your constructive feedback and appreciate you taking the time to provide your compliments, concerns or ideas.
Our feedback form is also available in the waiting room or our reception staff would be happy to assist.
We have a complaints resolution process and prefer to be alerted at the earliest possible opportunity so that we can address your concerns directly. If at any time you feel unhappy with any aspect of your care, please let our Practice Manager know and we will endeavour to deal with your concerns to the satisfaction of all in an acceptable timeframe.
If you have any concerns you would like to discuss, please contact:
Mrs Naomi Stringer
Moana Medical Centre
1/381 Commercial Road
MOANA SA 5169
Phone: (08) 8327 1570
Your complaint will be taken seriously and we will endeavour to address your concerns as promptly as possible. If you are not satisfied with the outcome, you may wish to contact:
Health and Community Services Complaints Commissioner
PO Box 199
Rundle Mall SA 5000
Phone: (08) 8226 8666
Website: Website: hcscc.sa.gov.au